Uniserve Communications Corp. welcomes your feedback on any accessibility barriers that you may have encountered in dealing with Uniserve or your feedback on the manner in which Uniserve is implementing its Accessibility Plan.
The Accessible Canada Act (ACA) defines a barrier as:
“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
The person at UNISERVE responsible for receiving feedback is the Accessibility Advocate.
Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Feedback can be sent by:
Accessibility Advocate
209-333 Terminal Ave.
Vancouver, BC
V6A 4C1
Telephone
1-844-395-3900 ext 3988 from Monday to Friday, 9:00am to 5:00pm (Pacific Standard Time)
Anonymous Feedback
Individuals providing feedback can provide personal information and contact information, but they do not have to. Information received will not be shared with outside parties.
Acknowledgement of Feedback
Automatic acknowledgment of receipt will be sent for feedback received by email. Feedback provided through telephone involves direct interaction with a Uniserve employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgment letter will be mailed to the address provided.
Employee Feedback
Employees of Uniserve may contact the Accessibility Advocate by email accessible@uniserveteam.com or by telephone at 1-844-395-3900 ext 3988.
How feedback will be used
Feedback will help Uniserve continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help Uniserve develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.
Triage
Section 5 of the ACA highlights the following areas of focus for the removal and prevention of barriers:
- employment;
- the built environment;
- information and communication technologies (ICT);
- communication, other than ICT;
- the procurement of goods, services and facilities;
- the design and delivery of programs and services; and
- transportation.
Retention
All feedback received will be converted into a suitable digital format and will be stored in Uniserve’s database. All feedback received will be retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, that is, whether it was received from an employee or from an external stakeholder. The feedback will then be further categorized by the relevant areas under section 5 of the ACA. These steps will allow for easier reporting at the end of each reporting cycle.