• Uniserve will create traffic management practices that are clear as possible, and visible to everyone; exceeding regulatory requirements when possible.
  • Uniserve will not perform any Deep-packet-inspection (DPI) of traffic. DPI is unnecessary. Only the information in the TCP/IP header is used to process traffic.
  • Uniserve will not generate any traffic that appears to come from a customer to an external Internet server or from an external Internet server to a customer, in order to disrupt communication between the two.
  • Uniserve will not modify any fields in the TCP/IP header except for the TTL, checksum, and DSCP fields.
  • Uniserve will treat all traffic from the Internet to a customer and from a customer to the Internet equally.
  • Uniserve will not use any personally identifiable data to switch or process Internet traffic, nor share personally identifiable data with other networks for the purposes of switching or processing Internet data.
  • Uniserve will offer a web interface to view Internet usage, if usage is charged.
  • Uniserve will offer actual unlimited data transfer with no usage charges on Internet connectivity services that are described as “unlimited.”  Unlimited services will be clearly identified in the product description.

Regulatory Requirements

In accordance with CRTC’s Telecom Regulatory Policy 2009-657, ISPs must make an Internet Traffic Management Practice (ITMP) document available, when traffic management is employed.

Uniserve however believes that all routing and switching inherently uses an ITMP, and therefore we document all traffic management practices, beyond what is required by Policy 2009-657. First-in-first-out (FIFO) is still a management practice.

xDSL Connection Speed

The speed of a customer connection to metro or regional network is sometimes limited by the copper line quality and length. The xDSL modem will sync down to a slower speed, if the line is not of sufficient quality to support the maximum speed.

Uniserve does not own any copper lines. Copper lines within a building are owned by the building owner. Copper lines between buildings are owned by the local exchange carrier (LEC).

Access Networks

British Columbia and Alberta ADSL Traffic Management

ADSL service in British Columbia and Alberta is provided over copper lines by the local exchange carrier, and the traffic is aggregated back to Uniserve on their regional wholesale ADSL network. Uniserve then routes the traffic to the Internet.

Telus performs no traffic modification of traffic on their regional aggregation network that Uniserve is aware of. There is no prioritization of certain types of traffic. Traffic is handled on a first-in-first-out (FIFO) basis.Qconnect Traffic Management

Qconnect Traffic Management

No modification is performed. If a customer subscribers to a telephony service, telephony traffic may be given a higher priority on the customer’s service. Otherwise, all traffic is treated at the same priority.