Big enough to count. Small enough to care.
At Uniserve, customer service is the foundation of everything we do. Our Vancouver-based team takes pride in providing courteous and responsive support, whether assisting new customers in choosing the most suitable products to technical support for home and business.
Average customer rating: 2.8 out of 3
Customer support is always friendly and professional. I couldn’t have chosen a better internet provider!.
-Rebecca H., Port Coquitlam, BC, June 2019
Courtesy, knowledge, patience, kindness, thorough. I constantly tell people leave the big cable companies and go with Uniserve.
-Kim D., Comox, BC, May 2019
Service was completed in a timely fashion and we were kept up to date throughout the process. Thank you.
-Zolton N., May 2019
It was better than great.. it is always exceptional. I have been a customer for many years. The team have excellent listening and technical skills. They know how to ask the right questions. They give comfort to the customer with the right tone of voice. You never feel like you are being pushed because the team needs to get to the next caller. The team also offers to help you if you have difficulties completing an improvement task. For, example cPanel to update my web page. Also, the team confirms and corrects contact information. The e-mail follow-up is a customer delight winner as well. Thank you…
-Brian W., Brampton, ON, May 2019
Our systems have never been better and the service we receive is outstanding. I am extremely happy with the way things have evolved here.
-Managed Services Customer, Waterloo, April 2018
Service is wonderful. You have done what they said you couldn’t do and it’s better than my previous provider.
-David M, Surrey, April 2018
Special mention to Tara! Tara was extremely helpful in providing information via email that made our decision to move our services to Uniserve.
-Roland S, Vancouver BC, April 2018
“Thanks very much for the new modem that you sent me after I lost internet connection. I have hooked it up this evening. I really was impressed with a young man who answered my call for ‘help”. His name is Maddy. He so understood my problem and explained so clearly how I could help him pinpoint what to do. He took my low level of computer savvy and my senior age bracket into account and made me so comfortable when following his instructions. Kudos to having staff like him for supporting clients.”
-Audrey D., Kelowna, BC
“Outstanding! Every [chat] question answered quickly and completely.”
-Grant L., North Vancouver, B.C.
[Chat review] “Good quality answers, prompt.”
-Eric R., Alberta
[Chat review] “Excellent and efficient.”
“Customer service rep was exceptionally helpful. CSR completed my request in a timely manner and was able to handle the request without issues. CSR was polite and should be recognized for her abilities.”
-James E., Coquitlam, B.C.
[Chat review] “Liam is most excellent! Polite, efficient, professional. You should give him a raise!”
[Chat review] “The agent was very knowledgeable.”
-Benoit M., B.C.
“I am honoured to support an independent smaller internet service that offers me a better rate with excellent reception on all levels. I spoke with a fella named Liam. He had excellent customer service skills and walked me through the options with great knowledge of product and sales. This made for an easy, stress-free decision on my part. I arranged to come pick up my modem where Liam showed me what I needed to do. The following day I received a friendly call from the office to arrange a time to have the installer come out; the installer was friendly and efficient and had my connection set up within 5 minutes. It has been a stress-free process for this old girl. I am extremely satisfied with the customer service and the attentiveness that this company and staff display.”
-Kimberly E., Vancouver B.C.
[Chat review] “Awesome, Liam was very helpful and I did not have to wait on hold!”
[Chat review] “I appreciated Chere’s time and attention to detail, humor, and human quality shined through, there was no pressure to join and it is very refreshing! Thank you Chere!”
[Chat review] “Excellent help and service. Thanks!”